We are not a Company that goes in for "Press 1 to wait an hour", "press 2 to listen to appalling music", "press 3 to hear a machine tell you how much we value your call", etc. No, we almost always reply to phones the old way with real live human voices. So much nicer.
However, when the snow comes along.... and comes along during the busiest dispatch week of the year - something that's never happened before - it’s fairly difficult for us all to cope with the increase of worried enquiries. So.. My apologies get recorded!
Phone up now and you'll likely hear me just asking for a bit of patience. We have as many people answering phones as we have desks for them to sit at. We have all the information. It might be hard to believe when you have no snow that a depot ten miles away is snowed-in (or was snowed-in and is frantically trying to clear the backlog)... but... it’s true! Our carriers are good lads and I respect them.
A thaw is on the way they say. We can all drink to that.
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Laithwaites have the best customer service I have come across in years. I hope that loyal customers will understand the struggles you are facing - it is certainly worth waiting for the wine and friendly, professional service and advice.
ReplyDeleteI always find the instant messaging a real bounus that not many businesses use - prompt advice!
Well done Laithwaites - can't wait to get my Australian Direct xmas case - 12 bottles of surprise!! Merry Christmas to all at Laithwaites! X
Alexandra Bamber